Privacy Policy

1. Information We Collect

Account Information

When you create an account, we may collect information such as your name, email address, authentication provider, profile information, age, gender, role, referral source, referral code, subscription status, and app settings.

If you create an account using email and password, we store a securely hashed version of your password. We do not store your plain-text password.

Health and Activity Data

With your permission, Reset may collect or process health and activity-related information, including:

• Sleep duration and sleep timing
• Steps, workouts, active energy, mindfulness minutes, and related Apple Health data
• Heart-rate variability and other wellness signals you allow us to access
• Self-reported activities such as meditation, deep work, reading, walking, hydration, prayer, social activity, and workouts
• Activity logs, streaks, scores, unlocked screen-time minutes, and progress history
• Aggregated or estimated screen-time usage information used to calculate scores and support app features

Apple HealthKit Data

Reset only accesses Apple HealthKit data after you grant permission through Apple's system permission flow. You can revoke HealthKit access at any time in your device settings.

HealthKit data is never sold to advertising platforms, data brokers, or third-party advertisers. We do not use HealthKit data for advertising or marketing.

With your permission, Reset may process HealthKit-derived data through our secure backend systems to calculate scores, sync progress, generate insights, and provide core app functionality. We may also send limited summaries of your activity and wellness signals to trusted AI service providers solely to generate app features such as personalized recommendations. We do not use HealthKit data for third-party advertising.

Screen Time and FamilyControls Data

When you enable Screen Time or app-blocking features, Reset uses Apple's Screen Time and FamilyControls frameworks to help you manage selected apps and usage.

Apple limits what apps can access through these frameworks. Reset primarily processes Screen Time controls on your device. When needed to support app features, such as score calculation, progress sync, Live Activities, and personalized insights, Reset may send limited aggregated usage information, such as consumed screen-time minutes or estimated daily screen-time totals, to our backend.

We do not sell this information or use it for third-party advertising.

Device and Usage Information

We may collect device and usage information, including:

• Device model, operating system version, app version, and build number
• App interactions, onboarding progress, feature usage, and diagnostic events
• Purchase, subscription, trial, and paywall interaction events
• Crash, error, and performance information
• Attribution and install source information

Payment and Subscription Information

If you purchase a subscription or premium feature, payment is processed by Apple or other payment providers. We do not receive or store your full payment card information.

We may receive purchase status, subscription status, trial status, product identifiers, transaction events, and related metadata needed to provide paid features and support billing-related functionality.

2. How We Use Information

We use information to:

• Create, authenticate, and manage your account
• Provide the Reset app experience
• Calculate dopamine scores, streaks, progress, and unlocked screen-time minutes
• Sync your activity, health, and progress data across app sessions
• Generate personalized insights, recommendations, and summaries
• Support app-blocking, Screen Time, Live Activities, widgets, and notifications
• Process subscriptions, trials, purchases, and premium access
• Provide customer support
• Improve app performance, reliability, and product experience
• Analyze onboarding, usage, retention, and subscription performance
• Detect, prevent, and respond to abuse, fraud, security incidents, or technical issues
• Comply with legal obligations

3. AI-Generated Features

Reset may use AI service providers to generate personalized recommendations, insights, summaries, or other app experiences.

When doing so, we aim to send only the information needed for the feature, such as activity summaries, score history, category breakdowns, and limited wellness signals. We do not send your password or full payment information to AI providers.

AI-generated content is for informational and motivational purposes only. It is not medical, psychological, psychiatric, or professional advice.

4. Third-Party Services

Reset uses third-party service providers to operate, improve, and support the app. These may include:

• Cloud infrastructure and database providers
• Authentication providers, including Apple, Google, Firebase, and related services
• Analytics providers, such as Mixpanel
• Attribution and marketing measurement providers, such as AppsFlyer
• Subscription and paywall providers, such as Superwall
• AI service providers, such as OpenAI
• Payment and app marketplace providers, such as Apple
• Customer support, hosting, monitoring, and communication tools

These providers may process information on our behalf only for the purposes described in this Privacy Policy or as otherwise disclosed to you.

We do not sell your personal information. We do not sell HealthKit data. We do not share HealthKit data with advertising platforms, data brokers, or information resellers.

5. Analytics and Attribution

We use analytics and attribution tools to understand how people discover and use Reset, improve onboarding, measure app performance, and evaluate subscription and purchase flows.

Analytics events may include app interactions, onboarding answers, referral codes, purchase events, subscription status, device information, and general usage patterns.

We do not use HealthKit data for advertising or ad targeting.

You may limit certain tracking permissions through iOS settings, including Apple's App Tracking Transparency controls where applicable.

6. Notifications

Reset may send notifications related to reminders, progress, streaks, app usage, Screen Time, Live Activities, and other app functionality.

You can manage notification permissions through your device settings.

7. Data Storage and Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, loss, misuse, or alteration.

Information may be stored on your device and on secure cloud infrastructure. Data transmitted between the app and our backend is protected using encrypted connections.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as needed to provide Reset, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, and operate our services.

If you delete your account, we will delete or de-identify personal information associated with your account unless we are required or permitted to retain certain information for legal, security, fraud prevention, accounting, or operational reasons.

9. Your Choices and Rights

Depending on where you live, you may have rights to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your account and associated information
• Request a copy of your data
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Manage app permissions for HealthKit, Screen Time, notifications, and tracking

You can manage many settings directly in the app or through your device settings.

To make a privacy request, contact us at hello@tryresetapp.com.

10. HealthKit Permissions

You can control Reset's access to Apple Health data at any time through your device's Health app or Settings app.

Reset does not write false or misleading data to Apple Health. Reset does not use HealthKit data for advertising, marketing, or data brokerage.

11. Children's Privacy

Reset is not intended for children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided us with personal information, contact us at hello@tryresetapp.com and we will take appropriate steps to delete the information.

12. International Users

Reset is operated from the United States. If you access Reset from outside the United States, your information may be processed in the United States or other countries where our service providers operate.

13. Medical and Wellness Disclaimer

Reset is designed to support healthier digital habits and general wellness. Reset is not a medical device and does not provide medical, psychological, psychiatric, or professional advice, diagnosis, or treatment.

You should consult a qualified professional before making decisions related to your health, mental health, exercise, sleep, or wellness.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date and may provide additional notice in the app or through other appropriate means.

Your continued use of Reset after an updated Privacy Policy is posted means you accept the updated policy.

15. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or our data practices, contact us at:

Reset
Email: hello@tryresetapp.com
Website: https://tryresetapp.com